Refund policy
Business Information:
Business Name: MORPHESA LLC
Email: info@morphesa.com
Phone: +1 3072932401
Address: 30 N Gould St, Ste N, Sheridan, WY, 82801, USA
This address is used for business correspondence only. Morphesa is responsible for customer support, order inquiries, and refunds.
Defective or Incorrect Items
We want you to be completely satisfied with your purchase. If you receive an item that is defective, damaged, or incorrect, please contact us within 30 days of delivery at info@morphesa.com. Provide a photo of the item and your proof of purchase so we can assess the issue.
Once we confirm the issue, we will arrange a replacement or refund for your order. Please note that items cannot be returned without prior approval.
Non-Returnable Items
Some items are non-returnable due to their nature, including:
- Custom or personalized products
- Personal care and beauty items (for hygiene and safety reasons)
- Sale items or gift cards
- Hazardous or flammable products, such as candles or any item containing flammable materials
Exchanges
If your item is eligible for exchange, the fastest way to get a replacement is to request a return through our support email, and once approved, we will provide guidance on the next steps.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you may request a return within 14 days only for defective or incorrect items. Items must be in the condition received, with tags, original packaging, and proof of purchase.
Refunds
After we confirm a defective or incorrect item, your refund will be processed automatically to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.
If you haven’t received your refund after 15 business days, contact us at info@morphesa.com.