Shipping policy

Business Information:
Business Name: MORPHESA LLC
Email: info@morphesa.com
Phone: +1 3072932401
Address: 30 N Gould St, Ste N, Sheridan, WY, 82801, USA

This address is used for business correspondence only. Morphesa is responsible for customer support, order inquiries, and refunds.

Processing Time

All orders are processed within 1–3 business days.
Once your order is shipped, you will receive a confirmation email with tracking information.

Please note: Orders placed during weekends or holidays will be processed on the next business day.

Shipping Time

Delivery times vary by destination. The estimated delivery window is:

United States: 5–15 business days
Europe: 5–15 business days
United Kingdom: 5–15 business days
Australia & New Zealand: 7–17 business days
Canada: 7–17 business days
Middle East (including UAE, Saudi Arabia, Qatar, Bahrain): 7–20 business days
Rest of the world: 10–25 business days

These are estimated time frames. Actual delivery times may vary depending on local customs, carrier delays, holidays, or high-volume seasons.

Order Tracking

All orders come with a tracking number.
Tracking information may take 2–5 days to update after shipment.

If your tracking number does not update, this does not mean your package is lost — some carriers update only at key points along the route.

Shipping Delays

We are not responsible for delays caused by:

Customs processing
Weather conditions
High-volume seasons (such as holidays)
Carrier delays outside our control

If your order is significantly delayed, please contact us and we will assist you.

Incorrect or Incomplete Addresses

Customers are responsible for providing the correct shipping address.
If the address is incorrect or incomplete and the package is returned or delivered incorrectly, we are not able to provide a free replacement.

If your order has not shipped yet, contact us immediately so we can update your address.

Lost or Stolen Packages

If tracking shows “delivered” but you did not receive your package:

Please check with neighbors, reception, or your building security.
Contact your local postal carrier to ask for the delivery details.
If you still cannot locate the package, contact us at info@morphesa.com and we will help review the situation.